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FAQ
Frequently asked questions
Start with the short answer. If your situation is different, open a request and a specialist will check the details.
What should I do if the VPN will not connect?
First, change networks—for example, switch from home Wi-Fi to mobile data. If the connection starts working, mention that in your request so support can find the cause faster.
Why does one service not work when the VPN is connected?
Access can depend on the route, your provider's network, and the service itself. Tell support the service name, device, and connection type; you do not need to cycle through dozens of servers yourself.
Which connection should I choose for calls and games?
Fast response matters for calls, video, and gaming. Choose the matching connection scenario and Qollet will select a suitable route without manual protocol configuration.
What should I do if the VPN gets slower?
Test the speed with and without the VPN on the same network. Attach both results to your request and include the approximate test time.
Can I test Qollet before paying?
Yes. The trial lasts 5 days, with no payment or automatic charges. Activate it in the Subscription section of your account.
How many devices can I connect?
The number depends on your plan. You can see it when choosing a subscription before payment.
Which payment methods are available?
Available payment methods, the currency, and the total price are shown before you confirm your purchase.
What does “no activity logs” mean?
We do not save browsing history, record the contents of transmitted traffic, or build a profile of your activity.
What should I include to get help faster?
Tell us which device and network you use, what is not working, and when the problem began. A screenshot can help, but never send passwords or payment details.