Qollet VPN rules

These rules apply to anyone who creates an account, starts a subscription, or uses Qollet VPN. Qollet VPN is the name we use for the service on our website and in our apps.

We show the current version before registration, access activation, or payment. A user accepts it through a separate action, such as checking a consent box. Simply visiting the website does not count as acceptance.

The user confirms that they have reached the age at which they may enter into this agreement independently in their country. Otherwise, consent from a legal representative is required.

Qollet provides access to VPN infrastructure for the period and within the limits shown before purchase. The service helps protect the connection and route traffic, but it cannot guarantee access to every third-party website, app, or piece of content in every country.

Primary

Access to shared Qollet locations. A trial lasting 5 days is activated manually in the account without payment.

Family

Everything in the Primary plan, more connected devices, and device management in the account. No trial period is included.

Premium

Everything in the Primary plan plus a dedicated server for the user. Location and protocols are selected from the available options. No trial period is included.

The exact period, price, device count, available countries, currencies, and dedicated-server settings are shown before payment. Those details take priority over the general description on this page.

The user provides only the necessary, accurate information, keeps access to their email, and does not share the password with other people. Suspicious activity or lost access should be reported to support as soon as possible.

An account is used by one person or by family members within the selected plan. Reselling access, distributing credentials widely, or exceeding established limits requires a separate agreement.

Qollet may temporarily restrict access when necessary to protect the account, infrastructure, or other users. We will explain why unless doing so would interfere with the incident review or be prohibited by law.

The final price, subscription period, currency, and available payment methods are shown before purchase confirmation. When paying from another country, a bank or payment provider may apply its own conversion rate and fees; Qollet does not control those charges.

A payment may be processed by an external provider. In that case, Qollet receives the transaction identifier and status, but does not store the full card number or security code.

Each paid period is a separate purchase. The user first sees the price and term, then explicitly confirms the new payment.

The Primary plan trial ends automatically: if the user does not make a purchase, access stops and no payment is created. Family and Premium access begins after confirmed payment.

Refund eligibility depends on the reason for the request, the period already used, and the rules that apply in the user's country. If local law provides additional rights for distance purchases, this agreement does not remove them.

If the service remains unavailable for an extended period due to a problem on Qollet's side and cannot be restored within a reasonable time, the user may request a proportional refund or an access extension. Restrictions affecting a particular third-party website or provider network do not by themselves mean that Qollet is faulty.

To stop using the service early or discuss a refund, simply contact support. We will review the specific situation and explain the next step.

Users are responsible for following the laws that apply where they are located. The service may not be used to attack networks or devices, distribute malware or spam, obtain other people's credentials, commit fraud, harass others, violate their rights, or distribute prohibited material.

Users may not interfere with Qollet, bypass technical plan limits, resell access without permission, or create a load that disrupts service for other users.

When there is a reasonable concern, Qollet may restrict a connection or account in proportion to the risk. The user may contact support and dispute the decision.

Qollet uses only the data needed to operate the account and service: contact details, the selected plan, payment status and identifier, connected-device settings, support requests, and account-protection events.

This data allows us to create the account, provide access, process payment, answer support requests, and protect the service from abuse. We do not use it to build a profile of network activity.

Data may be shared with hosting, payment, messaging, and support providers only to the extent necessary. Some providers may be located in another country. In that case, the data-protection rules required for such a transfer apply.

Data is kept while needed for these purposes or as required by law, then deleted or anonymized. A user can request a copy, correction, or deletion of their data through support.

Conversations and attachments in closed website requests are deleted by default 30 days after the last closure. An administrator can set a period from 7 to 365 days; the current period is shown on the support page. Anonymous request totals remain for statistics.

Qollet does not retain:

• the history of websites visited or services used;
• the contents of traffic transmitted through the VPN;
• a profile of the user's network activity.

Traffic must be processed while an active connection carries it. Qollet may also use aggregated server-load metrics and short-lived security events that do not contain browsing history.

These technical indicators are needed for stability and service protection. They must not become a history of what a user did online.

The user receives a limited, personal, non-transferable right to use Qollet applications and configurations within an active plan. Exclusive rights to the interface, copy, branding, and proprietary code remain with their respective owners.

Open-source components are used under their applicable licenses. This agreement does not restrict rights expressly granted by those licenses.

Qollet maintains its infrastructure and capacity reserve, but speed and availability also depend on the device, home network, provider, route, and third-party services. Scheduled maintenance and outages may temporarily limit access.

Qollet cannot promise operation without a single interruption or access to every third-party resource. If the problem is on our side, we will work to resolve it and offer a solution through support.

Qollet is not responsible for restrictions or failures outside its control. Any mandatory user rights provided by the law of the user's country remain in force.

Every new version will show its update date. We will provide advance notice of material changes to payments, data handling, or service rules through the account or an available user contact.

If a new version is not acceptable, the user can choose not to purchase another period and stop using the service. When separate consent is required, we will request it explicitly.

We will first try to resolve any dispute through support. If that does not work, the mandatory rules and remedies available to the user in their country apply.